Careers

Pay

Earn $42,000-$52,000 in your first year, with a clear path to $75,000+ annually after three years, reflecting your growth and contributions to our team.

Aims & Objectives

Are you a mechanically inclined problem-solver who enjoys variety in your workday? Do you pride yourself on excellent customer service? If so, On Track wants you! As our Garage Door Service Technician, you’ll be the face of our company, providing top-notch sales and service to residential customers throughout our service areas. Every day brings a new opportunity to put your skills to work and make a homeowner’s life easier.

The success of this position requires you to be organized, efficient, and to have practical problem-solving skills. It is essential to maintain a courteous and patient attitude when dealing with clients on a daily basis.

Responsibilities

• Troubleshoot, perform service, and repair garage doors, operators, and related equipment.
• Installing and replacing garage door sections.
• Utilize hand tools, power tools, and cutting-edge software to track job progress, capture site information, and complete repairs and installations.
• Precision, quality, and customer satisfaction are priorities on every service call.
• Utilize fabrication skills to address unique repair requirements.
• Run wiring for garage door openers and accessories.
• Lubricate all moving parts of the garage door.
• Conduct functionality checks on all installed equipment.
• Perform thorough multi-point inspections, present clients with available repair or replacement options, and document all work performed.
• Review completed work with clients, ensuring they had a 5-star experience, and collecting payments.

Core Job Requirements

• Mechanically inclined with a strong problem-solving ability and alert self-starter attitude.
• Must be able to safely lift and carry approximately 75 pounds unassisted and up to 150 pounds assisted.
• Physically capable of lifting 75 pounds or more.
• Strength and endurance to bend, climb, kneel, and stand continually.
• Strong interpersonal and customer service skills, able to effectively communicate with clients and team members.
• Team player who thrives in a collaborative environment.
• Being able to multitask with multiple, and sometimes conflicting, tasks.
• Communication skills that are clear and concise.
• Presenting solutions with confidence and persuasion.
• Strong work ethic, self-motivated and dependable.

Knowledge

• Proficient in the use of tablets, smartphones, and software to track job progress and capture site information. Willing to embrace new technology as a tool for success.
• If you have experience with hand tools, mechanical tools, or garage doors, it’s a plus – but we’re also open to training motivated individuals.
• Experience is preferred but not necessary; we will train the right candidates. Some mechanical knowledge and experience are helpful.

Daily Work Life

• The ideal candidate is a passionate ambassador who can articulate the value of our ideas and products with conviction.
• Work hours range from 7:00 am to 10:00 pm, with flexibility in scheduling preferred. Weekend work is required, with many shift arrangements available.
• Our team is focused on delivering exceptional outcomes, and we thrive in a high-energy, results-oriented atmosphere.
• Must maintain a valid driver’s license with a good driving record and the ability to start work from home within our service area, where local codes allow parking a company vehicle.
• Maintaining a safe and responsible workplace is paramount. All selected candidates will be subject to a thorough background check, drug screening, and motor vehicle record review before employment commences.

Benefits

• Paid time off, paid holidays, and sick time.
• Medical & Dental Insurance.
• Opportunities for career growth.
• We provide uniforms and most safety gear.

Pay

Start your career with a base salary of $39,000-$49,000, with opportunities to exceed $60,000 annually after three years as you gain experience and demonstrate your skills.

Aims & Objectives

Are you a mechanically inclined problem-solver who enjoys variety in your workday? Do you pride yourself on excellent customer service? If so, On Track wants you! As our Garage Door Installer Apprentice, you’ll be the face of our company, providing top-notch sales and service to residential customers throughout our service areas. Every day brings a new opportunity to put your skills to work and make a homeowner’s life easier.

The success of this position requires you to be organized, efficient, and to have practical problem-solving skills. It is essential to maintain a courteous and patient attitude when dealing with clients on a daily basis.

Responsibilities

• Install new garage doors, operators, and replacement sections with precision and quality.
• Educate customers on product upgrades and maintenance requirements.
• Proficiently utilize hand tools to complete installations efficiently.
• Precision, quality, and customer satisfaction are priorities on every job.
• Utilize fabrication skills to address unique install requirements.
• Run wiring for garage door openers and accessories.
• Lubricate all moving parts of the garage door.
• Conduct functionality checks on all installed equipment.
• Document installations, and maintenance tasks performed.
• Review completed work with clients, ensuring they had a 5-star experience, and collecting payments.

Core Job Requirements

• Mechanically inclined with a strong problem-solving ability and a proactive, alert attitude.
• Must be physically capable of lifting and carrying approximately 75 pounds unassisted, with the ability to handle up to 150 pounds assisted.
• Strength and endurance to bend, climb, kneel, and stand continually.
• Excellent interpersonal and customer service skills, with a focus on clear and concise communication.
• A team player who can thrive in a collaborative and high-energy environment.
• Strong work ethic, self-motivated and dependable.
• Willingness to work flexible hours, including some weekends, with shift arrangements that vary day to day.

Knowledge

• Proficiency in using hand tools, power tools, and technology for tracking job progress.
• Proficient in the use of tablets, smartphones, and software to track job progress and capture site information. Willing to embrace new technology as a tool for success.
• Experience in garage door installation or related fields is a plus, but not required—we will train the right candidate.

Daily Work Life

• The ideal candidate is a passionate ambassador who can articulate the value of our ideas and products with conviction.
• Work hours range from 7:00 am to 10:00 pm, with flexibility in scheduling preferred. Weekend work is required, with many shift arrangements available.
• Our team is focused on delivering exceptional outcomes, and we thrive in a high-energy, results-oriented atmosphere.
• Maintain a valid driver’s license with a clean driving record, as you’ll be entrusted with operating a company vehicle.
• Maintaining a safe and responsible workplace is paramount. All selected candidates will be subject to a thorough background check, drug screening, and motor vehicle record review before employment commences.

Benefits

• Paid time off, paid holidays, and sick time.
• Medical & Dental Insurance.
• Opportunities for career growth.

Pay

Earn $20+ per hour part-time or $45,000-$55,000 full-time in your first year. Proficient dispatchers can advance to earning upwards of $80,000 per year as they master the role and contribute to our team’s success.

Aims & Objectives

The CSR/Dispatcher is responsible for answering incoming phone calls from clients, scheduling appointments, and following up with client inquiries and support via email. Additionally, the CSR will handle dispatching by coordinating technician schedules and communicating with both technicians and customers to maintain smooth operations, as well as performing day-to-day office tasks.

The success of this position requires you to be organized, efficient, and to have practical problem-solving skills. It is essential to maintain a courteous and patient attitude when dealing with clients on a daily basis.

Responsibilities

• Showcase your ability to multitask and prioritize, expertly managing a high volume of calls while delivering outstanding customer service.
• Prioritize resolving customer inquiries and issues on the first contact to deliver exceptional service.
• Schedule appointments and promptly respond to client inquiries via phone, email, and text messaging.
• Efficiently dispatch technicians to appointments, ensuring timely arrivals and maximizing daily service capacity.
• Optimize technician routes to minimize travel time and meet customer needs effectively.
• Maintain clear and consistent communication with technicians and customers throughout the day, utilizing various channels.
• Provide accurate and detailed information using appropriate tools and methods, fostering trust and transparency.
• Build strong customer relationships through open communication, active listening, and a focus on exceeding expectations.
• Proactively manage the dispatch board, addressing cancellations and schedule changes to maintain optimal efficiency.
• Perform various administrative tasks to support smooth daily operations.

Core Job Requirements

The objectives in this overview are intended to capture the essence of the role, but it is also expected that the successful candidate will be able to adapt to the evolving needs of the organization.

• Exceptional phone skills, coupled with active listening and a genuine desire to help customers.
• Possesses a technology-first mindset, utilizing computer systems and dispatch software with ease and efficiency.
• Experience leveraging CRM systems to enhance customer relationships and streamline processes.
• Adept at building rapport and adapting communication styles to various personalities.
• Confident and articulate, with strong presentation and communication skills.
• Organized and efficient, able to multitask and prioritize in a fast-paced environment.
• Excellent listener and collaborator, fostering open communication and building strong relationships.

Skills & Expertise

• Comfortable adapting to new software and computer systems, demonstrating proficiency in multitasking across various platforms with a typing speed of at least 40 WPM.
• Enthusiastically embraces technology, showcasing proficiency in utilizing computers, CRM systems, and software to streamline tasks and enhance productivity.
• Formal education is valuable, but we also recognize the importance of practical skills and a strong work ethic.
• Prior industry experience is welcome but not required.

Daily Work Life

• Be the voice of our company. As the first point of contact for many customers, your ability to articulate our value proposition and build rapport is essential.
• Thrive in a fast-paced, results-driven environment. Our team is dedicated to providing exceptional service, and your role as a CSR/Dispatcher is crucial in achieving those goals.
• Juggle multiple responsibilities with ease. You’ll be managing calls, scheduling appointments, dispatching technicians, and handling customer inquiries all while maintaining a positive attitude.
• Embrace technology as your ally. You’ll be navigating various software systems and utilizing communication tools to keep everything running smoothly.
• Maintain professionalism. We have high standards for our team members, which includes a thorough background check and drug screening.

Work Environment & Schedule

• Flexible Work Locations: Positions vary from in-office to fully remote, with options for hybrid arrangements in between. Depending on your role and preference, you can work from our office, your home, or a combination of both.
• Remote Work Requirements: For remote or hybrid roles, you’ll need a quiet home office environment with high-speed internet and a computer equipped with an ethernet port.
• Flexible Schedule: We operate 7 days a week, and you’ll typically have 2 days off per week. Specific schedules are created based on business needs, so flexibility is key.
• Fast-Paced & Results-Driven: Expect a dynamic work environment where efficiency and productivity are valued.
• Extended Computer Use: This role involves significant time spent sitting and working on a computer, regardless of your work location.

Benefits

• Paid time off, paid holidays, and sick time.
• Medical & Dental Insurance.
• Opportunities for career growth.